01Requesting a cancellation

Email Info@daylightspaper.com with your order number and “Cancellation request” in the subject line. Please send the request from the email address used for the order when possible. We will check its fulfillment status and confirm whether cancellation is possible.

A request is not a confirmed cancellation until we acknowledge it. We aim to stop an order when we can still prevent dispatch, but we cannot guarantee that a message will reach the fulfillment team before a package leaves.

02Changes to items or delivery details

For changes to quantities, products, or your delivery address, contact us immediately and describe the correction. We may need to cancel the original order and ask you to place a new one. We will explain any price difference before making a change that increases what you pay.

Do not send your full card number or security code by email. If another payment is needed, it must be completed through an appropriate checkout process.

03After your order has shipped

Once a parcel has been dispatched, we may be unable to cancel or reroute it. Contact us for help, and follow the Returns & refunds policy if a return is needed. Refusing delivery does not automatically complete the return or refund process; please tell us so we can track the package.

04Cancellation refunds

We do not charge a cancellation fee for a confirmed cancellation before shipment. We will promptly refund the amount paid for canceled items, including applicable taxes and shipping charges attributable to those items, to the original payment method. Any legally required refund deadline takes priority. A payment authorization that was never captured may be released rather than refunded; your bank controls when the hold disappears.

05When we cancel an order

We may cancel an order we cannot fulfill, including when an item is unavailable, payment cannot be completed, the delivery address is outside our service area, or a material product or pricing error affects the order. We will notify you and promptly refund amounts collected for canceled items. We will not substitute a materially different product or charge a higher price without your agreement.

If shipment is delayed, you retain the options described in our Shipping & delivery policy.