01Our delivery area

Daylight Paper is operated by Daylightspower LLC. We sell stationery and office supplies to customers in the United States and accept delivery addresses only within our supported US shipping area. We do not offer international delivery.

Destination coverage: We ship to eligible delivery addresses within the United States only. Available carrier services and address eligibility are shown at checkout. We do not ship internationally.

This coverage statement explains whether Alaska, Hawaii, US territories, PO boxes, and APO/FPO addresses are supported. Available shipping options must match the delivery address entered at checkout.

02When your order ships

Orders are processed within 1-2 business days after we receive your completed order, payment authorization, and the information needed to fulfill it. Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing includes preparing your order for shipment. It is separate from the time the carrier needs to deliver your package. Selecting a faster delivery service does not shorten the processing period unless a different processing commitment is expressly shown before purchase.

03Shipping services, costs & transit estimates

Available services and estimated transit times: Orders are prepared in 1-2 business days. Shipping transit is typically estimated at 3-5 days after carrier pickup, depending on the shipping courier and service selected at checkout.

Shipping charges and any free-shipping conditions: Shipping charges, available courier services, taxes, and the final order total are displayed before payment at checkout. The customer chooses from the available shipping options shown for the delivery address.

The shipping charge is shown before you submit payment. Your estimated arrival time includes the processing period above plus the transit estimate for the selected service. Unless expressly sold as a guaranteed service, arrival dates are estimates. We will assist with delays and delivery problems.

04Confirmation & tracking

We send an order confirmation to the email address provided at checkout. When tracking is available for your shipment, we send the tracking details after dispatch. A tracking number may appear before the carrier records its first scan.

If your order is sent in more than one package, we will identify the separate shipments. We will not add an undisclosed shipping charge after you place your order.

05If we cannot ship on time

If we cannot meet the promised shipment time, we will notify you, explain the delay, and provide a revised shipment date when available. You may agree to the delay or cancel the unshipped items for a full, prompt refund of the amounts paid for those items, including applicable taxes and shipping charges attributable to them. If we cannot obtain any consent required by law, we will cancel and refund the affected items.

06Address changes & unsuccessful delivery

Check your delivery address before ordering. If it needs to change, contact us immediately with your order number. We can only confirm a change while it is still operationally possible. If a package is returned because of an incomplete address or unsuccessful delivery, we will contact you to discuss a refund or reshipment. Any proposed reshipment charge will be explained for your agreement before we proceed.

07Missing, damaged or incorrect deliveries

If an order does not arrive, tracking shows delivery you cannot locate, or an item arrives damaged or incorrect, contact us at Info@daylightspaper.com. Include your order number and the issue; photos of the item and packaging are helpful when available. We will investigate with the relevant fulfillment or delivery provider and arrange an appropriate resolution. You do not have to resolve our carrier claim yourself before we consider your request.

See our Returns & refunds policy for the next steps.