01Your return window

You may request a change-of-mind return within 30 calendar days after delivery. Contact Info@daylightspaper.com with your order number, the item you wish to return, and the reason for your request. We will provide return instructions and the correct return destination.

Please contact us before sending anything back. Approved returns must be sent to our Austin return address unless our customer service team gives different written instructions for a specific return. If you have already sent an item, contact us with its tracking information so we can help locate it.

02Return condition

For a change-of-mind return, items must be unused, complete, and in resaleable condition, with included accessories and original product packaging where reasonably available. Please pack the return securely to avoid damage in transit.

Using an item beyond reasonable inspection, writing in notebooks, or consuming supplies can make a change-of-mind return ineligible. These conditions do not remove your rights concerning damaged, defective, incorrect, or misdescribed goods.

We do not impose an undisclosed final-sale exception. Any specific return restriction must be clearly stated before purchase and must not override applicable consumer rights.

03How to send a return

1. Email your order number and item details to Info@daylightspaper.com.
2. Wait for the return destination and any item-specific packing instructions.
3. Send the approved return within 14 calendar days after receiving those instructions. Contact us if you need help meeting that period.
4. Retain your shipping receipt and tracking number until the return is resolved.

Return destination: Approved returns must be sent to Daylight Paper, 5900 Balcones Drive, Suite 100, Austin, Texas 78731 USA, unless our customer service team provides different written instructions for a specific return.

04Who pays for return shipping

For change-of-mind returns, the customer pays the return shipping cost. Original outbound shipping charges are not refunded for a change-of-mind return unless required by law. We do not charge a restocking fee or deduct an undisclosed administrative fee.

If we sent the wrong item or the product arrived damaged or defective, we cover reasonable necessary return shipping and will provide a prepaid label or agree a reimbursement method. Please contact us before paying for return shipping in those cases.

05Damaged, defective or incorrect items

Let us know as soon as you discover a problem. Include a description and, when reasonably available, photos that help us understand it. Keep the item and packaging while we arrange a resolution. Do not mail a damaged item until we provide suitable instructions.

Depending on the situation and your applicable rights, we will arrange a replacement, repair where appropriate, or refund. If we refund an affected item because of our error or a defect, we will also refund applicable tax and the outbound shipping charge attributable to it. The ordinary change-of-mind return window does not limit rights that apply by law.

06Inspection & refund timing

We will inspect the returned goods and notify you of the decision within 5 business days after receipt. If we cannot approve a return, we will explain the reason and the next options.

Approved ordinary return refunds are initiated within 10 business days after approval, using the original payment method. Your bank or payment provider may need additional time to display the credit. Any shorter legally required refund deadline takes priority. Refunds for shipment delays or canceled unshipped goods are handled promptly under applicable requirements, without waiting for a return inspection.

Refunds reflect the amount actually paid for the returned item after discounts, together with refundable taxes and shipping where applicable. We do not replace an owed monetary refund with store credit unless you choose that option.

07Exchanges & refund questions

To request a different product, contact us first. We will explain whether a replacement can be arranged or whether returning the original item and placing a new order is the most practical option. Availability and any price difference will be confirmed before you commit.

If a confirmed refund has not appeared, contact your payment provider and then send us your order number so we can trace it. See Cancellations & order changes if your order has not shipped.